Privacy policy
This policy explains what personal information Mela Marketplace collects, why, and the choices you have.
What we collect
Account details (name, email, phone, password stored in hashed form, language), delivery addresses, orders, payments and refunds, messages with sellers and support, reviews, and technical data such as device, browser, IP address and pages visited. Sellers also provide business details such as TIN and trade licence numbers.
Why we use it
To run your account and orders, process payments and refunds, deliver your purchases, prevent fraud and abuse, keep the platform secure, provide support, meet legal and tax obligations, and, only if you agree, send you offers.
Who we share it with
The seller of an order receives what they need to fulfil it (name, phone, delivery address). Payment providers, delivery partners, and email, SMS and hosting services process data on our behalf. We share information with authorities when the law requires it. We do not sell your personal information.
Messages from us
Order and security messages are sent by email, SMS or Telegram according to your notification settings. Marketing messages are sent only if you opt in, and every message lets you turn them off.
How long we keep it
We keep account data while your account is open, and order and payment records for as long as Ethiopian tax and commercial law requires. Security logs are kept for a limited period.
Your rights
You can view and update your details in Profile & security, change your notification and language settings, and ask us for a copy of your data, a correction, or deletion of your account by contacting support@mela.test. Some records must be kept even after an account is closed.
Security
We use encrypted connections, two-factor authentication, activity logs and limited staff access. No system is perfectly secure, so please keep your password and codes private.
Contact
Privacy questions: support@mela.test or +251900000000.
