Returns & refunds

If an order is not what you expected, you can ask for a return within 7 days of delivery.

When you can return an item If the item is damaged, missing parts, not as described, the wrong item, or did not arrive. Items that are used, damaged after delivery, or perishable, personalised or hygiene products may not be returnable unless they arrived faulty.

How to request a return Open the order in your Buyer Center, choose "Return an item", pick a reason and describe the problem (photos help). The seller accepts or declines the request. If you disagree with their answer, you can open a dispute and our team will decide.

Refunds Once a return is approved and the item is back with the seller, we refund you. Refunds go to your Mela Wallet straight away, or back to your original payment method or by bank/telebirr transfer, which can take a few working days. Delivery fees are refunded when the return is the seller's fault.

Orders that never arrive If your order does not arrive, report it from the order. Deposits you paid are protected and refunded if the seller cannot deliver.

Questions Contact support@mela.test or +251900000000.